Job Summary

The Secretary is responsible for providing administrative and clerical support to ensure efficient office operations. The role involves managing correspondence, scheduling, documentation, record keeping, and serving as the first point of contact for internal and external stakeholders.

Key Responsibilities

Administrative & Clerical Support

• Prepare and manage letters, emails, memos, and official documents
• Maintain filing systems, records, and confidential documents
• Draft meeting minutes and reports
• Organize office files (digital and hard copy)

Scheduling & Communication

• Manage calendars, appointments, and meeting schedules
• Handle phone calls, inquiries, and visitor coordination
• Arrange travel, logistics, and event support
• Relay information between management, staff, and clients

Office & Documentation Management

• Maintain office supplies and inventory
• Track incoming and outgoing correspondence
• Prepare presentations and basic reports
• Support daily office operations and workflow

Customer & Stakeholder Support

• Welcome and attend to clients and visitors professionally
• Respond to emails, messages, and service requests
• Provide information and administrative assistance to staff

Qualifications & Requirements

• OND/HND/Bachelor’s degree in Business Administration, Secretariat Studies, or related field
• Proven experience as a secretary, administrative assistant, or office support staff
• Strong keyboarding and documentation skills

Key Skills & Competencies

• Excellent communication and interpersonal skills
• Strong organizational and multitasking ability
• Proficiency in MS Office / Google Workspace
• Attention to detail and accuracy
• Confidentiality and professionalism
• Good time management skills

Performance Indicators (KPIs)

• Accuracy and timeliness of documentation
• Efficiency in scheduling and office coordination
• Response time to communication and inquiries
• Quality of record keeping and organization
• Professionalism and customer service delivery